satisfaction survey of china network users: yinlong energy greened hangzhou
- date：2020-07-29 article source: china buses
there are always some people, some cars and some things influencing the development of chinese car industry annually, since influence is a continuous force. china bus network user satisfaction survey investigates the practitioners in the front line of bus operation to find the gene of influence in china's bus industry. 
details of investigation
“there is a paradise in heaven, while there are suzhou and hangzhou on earth.” since ancient times, hangzhou has been the outstanding representative of ink painting in the writings of many writers and poets in the south of the yangtze river. with numerous cultural relics and rich tourism resources, hangzhou attracts numerous tourists. for a long time, tourism and transportation have been complementary to each other. hangzhou has developed a public transport network. creating a transport development mode with low energy consumption, low pollution and low emissions has become the key development of hangzhou public transport nowadays.
new energy bus is the only choice to achieve low-carbon emission in constructing urban public transportation system. as one of the cities with developed tourism, hangzhou ranks first in the promotion and application of new energy public transportation in china. hangzhou introduced 70 pure electric buses of yinlong energy at the end of 2019.
satisfaction survey team of china bus network recently conducted a return visit to the company with regard to yinlong energy bus, listening to the real feedback of those bus users.
yinlong energy bus runs on the streets of hangzhou
till now, yinlong has been in operation for more than half a year, mainly operating in several city bus lines such as no.28 road no.78. it is understood that as one of the main measures to reduce cost and increase efficiency, yinlong new energy bus can effectively shorten the vehicle charging time and improve the utilization rate of charging pile, which can effectively improve the land utilization rate and help build a more efficient and comprehensive public transportation network system for first-tier cities where land is very expensive.
related officials said that the integrated streamlined design, blue and white body with a touch of green and spray, the 10.5-meter long yinlong energy bus is light and smart, not only energy conservation and environmental protection, but also adds luster to the beautiful hangzhou. in addition, from the perspective of users’ experience, the zero-emission, low-energy and noiseless of yinlong vehicle meets the business needs of the public transport group, and the company is satisfied with the operation performance of the vehicle.
yinlong energy buses owned by hangzhou public transport group
with the change of policy, new energy vehicles turn to be market-driven nowadays. as a link to maintain customers, after-sale service is enjoying higher and higher status in brand management. improving service satisfaction of customers and building enterprise brand value are gradually becoming the prospectiveconsensus of new energy automobile industry. members of hangzhou bus group told china bus network that they have felt the mature, professional and strong after-sale service team of yinlong energy during the period of delivery and usage, which shocked us.
new cars before using should be commissioned. to meet the requirements, yinlong carries out field installation and commissioning of the auxiliary configuration of the vehicle. a relevant person in charge told china bus network that in the process of vehicle commissioning i saw the meticulous and professional attitude of yinlong staffs, understood the timely service mode, and felt their serious and responsible attitude, so we were very pleased to use the car.
newly put into operation dolphin buses of yinlong energy
brand image
the vehicle has been in operation for half a year since the end of 2019. compared with traditional models, the failure rate of pure electric vehicles is lower, which meets the needs of hangzhou's public transport. quality and service are important factors for people to decide whether to buy or use a product. the quality of yinlong new energy vehicle, strong after-sales service and perfect maintenance system are all the factors that shock customers. quality and service have always been the foundation of yinlong as a socially responsible enterprise, an important carrier for consumers and the market, and a concentrated embodiment of the core value of yinlong's energy. in the future, all the above are important factors for yinlong energy to grow better and better.
survey conclusion
a good product needs no more explanation; the market will judge for itself. in response to the state council's call for a three-year action plan to win the battle to protect the air, hangzhou public transport group has required that new-energy buses should totally occupy the market by the end of 2020. therefore, you will see more new energy buses on the streets of hangzhou, becoming a flow of the city landscape.
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