yinlong launches "2020 spring vehicle service activity"
- date：2020-04-16 article source:
at 0:00 on march 25, hubei, where normal city activities were stopped, released the control of the departure from hubei area except wuhan, and resumed external traffic in an orderly manner. the epidemic prevention and control situation continue to improve, restoring the order of life disrupted by the epidemic, and orderly promoting the resumption of production in various industries. the transportation industry is the top priority.
in order to ensure a safe and healthy travel environment for people and assist cities to resume normal bus operation, yinlong energy officially launched the "spring 2020 vehicle service activity" from april 1 to carry out all-round maintenance of yinlong vehicles and promote the upgrading of after-sales service in the industry.
upgrade the customer service
the service activities with "goodbye covid-19, starting from the" heart "service" as the theme, service time from april 1-15, combining quality control, technology, scientific research in the areas of technical personnel with the after-sales service personnel, in accordance with the need of the epidemic prevention and control, operation process problems, to carry out predictive maintenance for all sold yinlong vehicles, so as to provide solutions to the urgent situation of epidemic prevention and control.
with the purpose of all-round service and full coverage of inspection, from routine maintenance to 12 systems and 51 professional in-depth inspection and maintenance, the system conducts vehicle inspection in detail to detect and eliminate potential safety risks in advance. this activity is the beginning of yinlong after-sales service upgrading in 2020, realizes the "customer-centered" service concept. it is the double test for yinlong "2411" after-sales service standard.
in fact, yinlong after-sales service activities have been widely recognized by the society. during the 2019 spring festival, the yinlong after-sales professional team is responsible for real-time monitoring, emergency treatment, information feedback of the vehicle operation, and makes quick response and treatment in road rescue, troubleshooting, and faults in charging station equipment. they completed the traffic guarantee work during the spring festival successfully.
create the future promote the development of the industry
with the change of policies, new energy vehicles drive by the market. after-sales service as a link to maintain customers, its position in brand management has increased year by year. increasing customer service satisfaction and building corporate brand value are gradually becoming a forward-looking consensus in the new energy vehicle industry. with a perfect after-sales system and solid professional skills, yinlong has taken actions to improve the its self-service standards, enhance market reputation and customer satisfaction.
starting from 2018, yinlong energy will pay close attention to scientific management, and launched the "2411" after-sales service standard for the first time, with a comprehensive after-sales system and solid professional skills to actively improve the quality and enterprise services. 2 means must respond to customer feedback within 2 hours and deal with the problem as soon as possible; 4 means must arrive at the scene within 4 hours of receiving customer feedback on vehicle problems and handle them as soon as possible; 1 means one day (within 24 hours) to provide solutions; 1 means 24 hours a day all-round service.
while formulating after-sales maintenance service standards with reference to industry standards, yinlong self-improves the after-sales service system, and the headquarters vertically manages various regional after-sales service centers to achieve system uniformity and standardization, greatly improving the efficiency. at present, yinlong has divided 10 regional after-sales service centers across the country, and has built more than 400 repair service stations. the service range has covered more than 80% of the country. yinlong has established a regional distributor authorized dealer channel system to allow customers to enjoy perfect, faster and more convenient after-sales service.
quality carries dreams, and service determines the future. in the future, yinlong will continue to improve its internal service standards and user satisfaction, promote the further improvement of industry after-sales standards, and continue to serve its customers with professional, rigorous and efficient service characteristics.
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